Frequently Asked Questions
Quick answers to common questions about VOX EV and our services.
General FAQ
No. VOX EV is a dealer and marketplace facilitator. Vehicles are supplied by independent vendors and manufacturers.
No. Installment plans are provided by third-party banks, financial institutions, or suppliers.
Financing approval is handled entirely by the bank or financing partner.
Yes, before delivery, subject to supplier approval and additional charges.
Yes, under specific conditions. Refund authority depends on who received the payment.
Manufacturer warranty only.
EV Charging & Safety Disclaimers
- Charging times vary by vehicle, charger type, and power supply
- VOX EV is not responsible for damages caused by improper charging installations
- Electric vehicles must be operated according to manufacturer guidelines
- Users are responsible for safe operation and maintenance
- VOX EV is not liable for accidents arising from misuse or negligence